Recommends employee terminations to Director of Hospitality Services and Human Resources. Implemented new green option card for linens in guest rooms. You started your housekeeping resume with a resume summary or a resume objective. (10% time), Strong leadership skills with ability to coach, mentor, train and develop staff, Ensure compliance to Standard of the Week training, using the steps to effective training according to Wyndham standards, Maintain a regularly scheduled cleaning program (i.e. One to three years hospitality customer service experience, To be able to conduct departmental opening up / closing down procedures according to shift allocation. Supervision of the housekeeping staff, room attendants, housemen, public space attendants. Plans and prepares work schedules and assignments. (Hugs the guest), Resolve guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Adheres to department budget, Ensures employees understand expectations and parameters, Complies with all Rock Resort policies, procedures and standards of operation, Empowers team members to provide excellent customer service, Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initatives, Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns, Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement, Demonstrate team work by co-operating and assisting team members as needed, Coordinates repair needs or permanent maintenance requests with Director of Engineering, To undertake any reasonable request made by General Manager, Follow emergency procedures to provide for security and safety of guests and employees, Must be able to exert well-paced ability to reach other areas of the hotel on a timely basis, Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis, Must be able to lift up to 15 lbs. Courses in personnel management, budgeting, cleaning principles, and public relations preferred, Able to read, understand, and follow written instructions, and comprehend verbal instructions given in English, Minimum two years of management/supervisor experience. Excellent interpersonal skills and ability to interface with a diverse and wide range of people, Proficiency using internet based programs, Microsoft Outlook, Excel, and Word, Age Specific Competency: Able to differentiate and appropriately handle situations involving patients, visitors, and family members in various age groups, Physical Effort Required: Ability to walk and stand for long periods of time. Responsible to supervise the daily operations of the housekeeping staff, promoting a safe environment and quality services to achieve maximum resident's satisfactions, protection of assets, and minimum expenses. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Prepares and submits payroll and maintains records pertaining to payroll and attendance. Prepares and conduct 90 days and annual performance reviews. Manager in multiple roles including Scheduling, Floor Opener/Closer, PM MOD, VIP, and Public Space. Assistant Housekeeping Manager Resume. Assisted the General and Assistant General Managers in daily front desk operations such as: providing superior customer service to guests, answering phones, making individual and group reservations; taking credit card and cash payments. Following approval of the Director of Hospitality Services, coordinates outside contracted services (such as linen services, solid waste management, integrated pest control, window washing, drapery laundering, infectious waste removal, and hazardous waste removal as needed. Assisted in the financial processes of forecasting, budgeting purchasing and inventory control. Effectively manages labor through proper scheduling, monitoring, and adjusting based on business needs. Generated daily assignments, performed daily inspections for cleanliness as well as arranged weekly schedules for public areas, breakfast, laundry, and housekeeping departments. It’s actually very simple. Work directly with Front Office to prioritize room/guest needs for a given day. One of the most critical aspects while crafting a Housekeeping Manager resume is how to start it. Understand hospitality terms, Ensure completion of regular maintenance and cleaning projects on a biannual basis, Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, To direct and control all subordinate housekeeping staff to ensure that all day to day operational matters are handled on time and guest expectations are met, To coordinate with front office to ensure that rooms are serviced according to guest requirements’ and vacant rooms are cleaned for new arrivals, To conduct frequent checks of guest rooms, public areas and back of house areas, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming, and manning levels are in order and takes appropriate action where necessary, To assist in overseeing the laundry, uniform room, gardening department and mini-bar ensuring that procedures are accurately followed and are as per hotel standards, To assist in inventory control, purchasing, and disbursement for all aspects of housekeeping operations, To assist in monitoring the standard of work carried out by contractors engaged by the hotel to ensure it meets the agreed quality, To be ready and responsible when assigned, to perform any other duties as required from time to time by the management of the hotel, Have a good relationship with all colleagues, Understand, supportive, encouraging and helpful to all, To oversee the day to day operation in areas relating to the Housekeeping Department and to administer the Supervision of all the Housekeeping staff in conjunction with the Executive Housekeeper, To assist in general inventories for cleaning and guest supplies, recording all stock and maintaining control of all issuing, To assure that the Housekeeping Department operates according to the policies and procedures set forth by the Fairmont Grand Del Mar, College graduate or equivalent experience is preferred, Able to communicate well both verbally and written, Computer efficient in both Excel and Word is preferred, Requires Basic knowledge of Housekeeping, approx. ... Killer Resume Summary. ", you'll be just fine, Change Agent: At Vacasa, we firmly believe that every employee should be a stakeholder in improving our owner and guest experience. Receives cleaning requests from other departments, determines appropriate resources (staff and equipment needed), and dispatches staff (or schedules work) to accommodate the customer. Use a resume summary if you've got bins of experience. Conducts monthly staff meetings, communicates departmental goals, gathers employee information/concerns, prepares and communicates appropriate responses in a timely fashion, Knowledge of infection control techniques, Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Wyndham standards, Focus the Housekeeping Department on their role in contributing to the Guest Service Scores, High School Diploma or equivalent plus four years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. -preferred, Partners with the Housekeeping Manager in managing the department’s operations, Act as a lead worker in accomplishing tasks performed by the Housekeepers, Directly supervises daily activities of housekeeping team, Trains the Housekeepers on new equipment and procedures, proper chemical usage, and the Quality Assurance Program as directed, Act as a liaison between employees and managers, Ensures that all rooms are cleaned in a timely fashion and reported to the front desk agent on duty, Responsible to assign keys to the Custodians in their designated areas & make sure that all keys are returned, Responsible for keeping guest rooms, storage rooms, public areas and housekeeping areas clean and secured, Stock carts with supplies and chemicals needed insuring no waste of supplies, Coordinates with Housekeeping Manager in regard to room inspections and the Quality Assurance Program, Ensures that corrective actions are taken in regard to the Quality Assurance Program standards, Responsible for preparing weekly schedule and distributing to team members, Report any problem areas to Housekeeping Manager, May be required to work evenings, weekends, and/or overtime, Additional tasks and responsibilities may be assigned at the discretion of the manager. Coordinates with Security and/or resort management to secure, store, and dispose of lost and found items according to state law, Completes all required company trainings and compliance courses as assigned, Adheres to company standards and maintains compliance with all policies and procedures, A minimum of six (6) months of experience in the hospitality, hospital or home/office cleaning field is required, Computer proficiency in Microsoft Word, Excel and Outlook, Ability to operate office machinery (i.e., computer, copy machine, fax machine), Able to establish and maintain a cooperative working relation, Management and control of all areas of housekeeping, laundry, guest rooms, public area and parts of the back of house, Ensure service and production is provided in the proper manner, and with the usual high standards of a Four Seasons Hotel for both departments, housekeeping and laundry, Passing on information to other departments on housekeeping matters, in particular engineering, front desk and food & beverages, Fulfilment of tasks which relate to the personnel area, such annual evaluations, disciplinary measures, orient new employees, Identification of the necessary training measures, Secure an appropriate standard for clothing, hygiene, uniform, conduct and management of the housekeeping personnel, Understand, control and analyse the costs arising in the department, in order to assure adherence to budget, Involvement in the strategic planning and target setting for the hotel, Prepare the budget for the Housekeeping an Laundry Departments, Monitor and control inventories of work equipment, laundry and uniforms, Maintain open channels of communication with the other departments and with the General Manager, Supervise contractors in order to ensure that their contracts are fulfilled, Supervise housekeeping measures which serve the health and safety of personnel and guests, such as administration of the lost property office, key control, safety and security and emergency measures, Successful candidate must possess legal work authorization in Europe, Minimum 2 years of experience previous Housekeeping Manager experience with Four Seasons or another related organization, Ability to read, write and speak English in an excellent way, Decision-making and problem-solving skills, Ability to handle multiple tasks and make decisions in a fast paced client driven environment, Good working knowledge of all MS systems; Word, PowerPoint, Excel, Opera are required, Have the opportunity to engage in diverse and challenging work, Derive a sense of pride in work for Four Seasons, Include name and contact information for at least three (3) professional references in your resume, Proof of certification, if applicable to position requirements, If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50, If you are a current federal employee, submit your last evaluation, Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate, Counsel associates to include completion and administering of written performance appraisals, Administer discipline as needed and ensure disciplinary procedures are followed, Assist with all administrative responsibilities and completes written reports, Participate in the promotion of safety and security in assigned areas, Perform manual duties of subordinates as necessary to cover temporary staff shortages, Promote excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests/issues, Perform other duties and special projects as assigned, Ability to provide clear direction, instruction, and guidance to subordinates. Supervised the cleaning, maintenance and care of building and grounds. Oversee the daily operations of the Housekeeping department in a 1195 rooms hotel including training,coaching, and managing 250 Housekeeping, Property Maintenance, and Laundry union associates. Responsible assessing daily needs, preparing work and project schedule and delegating task to team members. Monitor the performance of floor house persons so there are sufficient supplies on the guest floor and the hallways, stairwells, elevator, service area, and guest room doors, tracks, linen closets and armoires are maintained according to standards. Assign projects to employees and inspect the work. Maintained housekeeping budget, while providing billing summaries and expenses for all pre and post events. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time, Requires previous working experience in the Housekeeping department for at least six months, Must be able to lead, motivate, and relate to others, Monitors responses on visitor surveys and letters; identifies problems areas and formulates solutions, Attracts and retains the best possible staff for execution of housekeeping and laundry duties, Performs annual appraisals and document all interim performance issues, Implement systems for proper labeling of all chemicals in use in the laundry, housekeeping office, and on all front and back of the house, Must be able to supervise a large employee population, Working knowledge of commercial laundry operations, Bachelor's degree or equivalent experience is required, A minimum of 3 years relevant management experience in a housekeeping or custodial role, Hospitality management environment is required, The ability to manage in a diverse environment with focus on client and customer service is essential to success in this role, Strong organization, time management and team motivation skills are also important, The ability to communicate effectively (verbal and written) with clients, senior management and Aramark support staff, plus the ability to respond effectively to changing demands is necessary, Candidate must be willing to be hands on with staff and be willing to work event-based hours that include evenings and weekends, Develop and be accountable for a safety culture that creates a work environment where no one gets hurt, Assist in communication and develops relationships with client and District Manager, Uses the Program Audit to constantly upgrade, update, and enhance best practices in custodial operations, Document inspections in Computerized Maintenance Management System (CMMS).Keep building space inventory updated and schedules current while closing loop with requestors on completed work requests, Assist leadership with compliance with all OSHA regulations and other local, state, and federal government regulations, Provide first line safety inspection on campus and guards against slips, trips, falls, Assist with the HR function and payroll in regards to all front line employees, Responsible for inventory control and may assist with supply and equipment orders, Must be able to complete “hands on” custodial duties if needed, Schedules employees in accordance with forecasted occupancy; adjusts staffing level as needed for sudden changes in occupancy, Coordinates the availability of rooms with the Front Office Manager, Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, guest room supplies, laundry supplies, machines, and equipment, Reports and schedules to repair any unsafe conditions or equipment. Liberal Arts And Sciences / Liberal Studies. No need to think about design details. Prove them with numbers and housekeeping accomplishments. Monitor disposal of waste from housekeeping duties to ensure proper storage and minimize wildlife interactions, Proven successful people management experience within a professional environment as demonstrated through the exceeding of team and client goals and objectives and through specific team member development, Knowledge of infection control techniques - Must have detailed organization and prioritizing skills with the ability to train, teach, demonstrate and follow-up on all assignments, when necessary, Reporting to the Aramark General Manager, the Facilities Manager/Custodial Housekeeping Manager will be responsible for the supervision in the completion of all custodial and housekeeping operations, You will have the responsibility of staffing, scheduling, training and developing an hourly staff, Handle all customer and client requests as they pertain to the department, Develop and grow of the exempt and non-exempt staff, Assists Housekeeping Manager in achieving clean lodging facilities, including main lobbies and public bathrooms, Coordinates the availability of rooms with the Front Office Team and Housekeeping Manager, Conducts continual inspections to determine the lodge's overall level of cleanliness, Assists with inventory and disbursement for all linens, cleaning supplies, guest room supplies, laundry supplies, machines, and equipment, Supervises the daily activities of the housekeeping and laundry staff, Champions visitor service with all housekeeping and laundry staff, Ensure all employees are wearing and using proper protective equipment as well as proper uniforms, Adhere to systems for proper labeling of all chemicals in use in the laundry, housekeeping office, and on all front and back of the house, Associate's degree in business or other related field, 1-2 years of experience or a combination of education and experience from which comparable knowledge and skills were acquired, Responsible for supervising work activities of the Housekeeping department - Room Attendants, Housepersons, Public Area Attendnats, Janitors, Laundary Attendants and Housekeeping Supervisors, Associate's degree plus two to four years of experience or five years of Housekeeping experience from a high volume hotel/hotel conference center, Able to maintain and develop a budget and maintain inventory pars, Monitor and supervise daily cleaning and custodial care of the entire arena, Direct, train, and educate staff on the safe handling practices with equipment, chemicals, and procedures, Maintain accurate time keeping for all staff in the department, Develop and maintain standard operating procedures for the department, Schedule daily staff and plan for upcoming staffing needs for all events, Monitor expenses and order supplies as necessary, Work with other departments to make sure all needs are met both with event and non-event days, Ability to focus attention to details and be able to organize, prioritize and follow-up, Ability to maintain confidentiality and security of all guests and general hotel information, Must be a team player, working well with other departments and coworkers, Ability to work flexible hours, including weekends and evenings if necessary, Should be creative, innovative and strive for continuous improvement, Ability to promote positive relationships with all guests in the hotel and company, Ability to make presentation and speak in front of group of people, Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel, Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible, Monitors the performance of staff, with particular attention to cleanliness of guest corridors, stairwells, elevators and linen closets; assures that there are sufficient supplies on the guest floors, Interviews, trains and schedules the Housekeeping staff, as well as conducts performance evaluations and corrective interviews as needed, Responds properly in any resort emergency or safety situation, Minimum Two Years Luxury Experience in Hospitality desired, Cultural sensitivity to Hawai’i and its workforce, Strong leadership, communication, and organization skills, Assistant Housekeeping Manager is responsible for: supporting and ensuring our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times. 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